Mybet 88 Privacy Policy – Personal Data Protection for Malaysian Players

Mybet 88 is an online betting platform operating in Malaysia, fully committed to protecting the privacy of all its users. We understand that your trust in us depends not only on the quality of the services we offer — but also on how we handle the personal information you entrust to us.

This Privacy Policy has been prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection industry best practices. It covers all forms of personal data processing carried out by mybet 88, including collection through account registration, platform usage, financial transactions, customer support communications, and marketing activities.

Mybet 88 collects various types of personal information depending on how you interact with our platform. The following are the categories of data we collect:

Mybet 88 does not collect data classified as sensitive — such as health information, religious beliefs, or political views — except in very limited circumstances and only with your explicit consent.

Your personal data is collected by mybet 88 through a variety of channels and methods:

• Direct registration: Information you provide when completing the mybet 88 account registration form — including your name, email, phone number, date of birth, and password;
• Financial transactions: Information collected during the deposit process via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks); and during withdrawal requests to your Malaysian bank account;
• KYC Process: Identity verification documents (MyKad, passport) that you upload to the mybet 88 platform when required for account verification;
• Platform usage: Data collected automatically via cookies, server logs, and other tracking technologies as you browse and use the mybet 88 platform;
• Communications: Information you share when contacting mybet 88 customer support via live chat, email, or other communication channels;
• Third parties: In certain cases, mybet 88 may receive information about you from authorised payment service providers or identity verification agencies for KYC and fraud prevention purposes.

Mybet 88 uses collected personal data solely for the following legitimate and clearly stated purposes:

• Account management: Creating, verifying, and managing your mybet 88 account, including the login process, two-factor authentication, and account recovery;
• Transaction processing: Processing deposits and withdrawals via your chosen Malaysian payment method, securely and efficiently;
• KYC/AML Compliance: To meet Anti-Money Laundering (AML) and identity verification legal requirements in line with Malaysian regulations;
• Service improvement: Analysing platform usage patterns to improve the user experience, enhance existing features, and develop new and more relevant services;
• Service communications: Sending important notifications relating to your account, transactions, changes to terms, or security information relevant to your mybet 88 account;
• Marketing (with consent): Sending you promotional information, bonus offers, and mybet 88 news — only where you have given explicit consent to receive marketing communications;
• Responsible gambling: Monitoring usage patterns to identify signs of problem gambling and provide appropriate assistance;
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, or any other illegal activity on the mybet 88 platform.

Mybet 88 does not sell or rent your personal data to any third party. However, in certain limited and lawful situations, your personal data may be shared with the following parties:

• Payment service providers: Transaction information is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks involved in processing your deposits and withdrawals via DuitNow or FPX, solely for the purpose of processing those transactions;
• Technical service providers: Hosting, cybersecurity, and technical support service providers that assist mybet 88 in operating the platform, all bound by strict confidentiality agreements;
• Legal authorities: Where required by Malaysian law or a valid court order, mybet 88 may be obligated to disclose certain information to law enforcement authorities or government agencies;
• KYC verification body: Authorised identity verification agencies for the purpose of fulfilling KYC and AML requirements in accordance with relevant regulations in Malaysia.

Mybet 88 continually invests in the latest security infrastructure to protect your personal data from unauthorised access, loss, or misuse. Key security measures we have implemented include:

• SSL 256-bit encryption: All data transmitted between your device and mybet 88's servers is protected by 256-bit SSL/TLS encryption — the highest security standard used by world-class financial institutions;
• Encryption of data at rest: Sensitive data stored in the mybet 88 database is encrypted using the latest industry-standard cryptographic algorithms;
• Strict access controls: Only mybet 88 staff who have been granted specific authorisation and have completed security training may access member personal data, and only to the extent required for their role;
• Two-factor authentication (2FA): mybet 88 offers and encourages the use of two-factor authentication for all member accounts as an added layer of security;
• 24/7 security monitoring: mybet 88's security systems are monitored around the clock to detect and respond to any threats or suspicious activity;
• Regular penetration testing: The mybet 88 platform undergoes regular security audits by independent cybersecurity experts to identify and address any vulnerabilities;
• Incident response procedure: mybet 88 has a comprehensive security incident response procedure to ensure any data breach is handled promptly and effectively, including notifying affected members where necessary.

While we take all reasonable steps to protect your data, no security system is 100% foolproof. We therefore encourage you to take your own precautions as well — such as using a strong password, keeping your login credentials private, and enabling 2FA on your mybet 88 account.

Under the Malaysian Personal Data Protection Act 2010 (PDPA) and mybet 88's policies, you have the following rights regarding your personal data:

Mybet 88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

Mybet 88 is an adults-only platform and we do not knowingly collect or process personal data of individuals under 18 years of age. Should mybet 88 discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data from our systems.

Parents or guardians who believe their child may have provided personal data to mybet 88 without consent should contact us immediately at support@mybet88-khelo.com so that appropriate action can be taken.

In the course of its operations, mybet 88 may need to transfer personal data to servers or systems located outside Malaysia — for example, for data backup purposes, cloud hosting, or technical support services managed by internationally accredited providers.

In all such situations, mybet 88 ensures that:

• Transfers are made to countries or parties that provide a level of data protection equivalent to or exceeding the standards set under the Malaysian PDPA;
• Appropriate contractual agreements have been established with data recipients to ensure adequate protection;
• Transfers are carried out only to the extent necessary for specific, legitimate operational purposes.

Mybet 88 retains your personal data only for as long as necessary for the purpose it was collected, or as required under applicable Malaysian law. General data retention guidelines are as follows:

• Active account data: Retained for as long as your mybet 88 account remains active;
• Data after account closure: Retained for 7 years following account closure to meet audit, legal compliance, and AML requirements;
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements;
• Support communication logs: Retained for 2 years following case resolution;
• Technical log data: Typically retained for 90 days for security monitoring and technical troubleshooting purposes.

Upon expiry of the applicable retention period, mybet 88 will securely delete or anonymise your data so that it can no longer be re-identified.

If you have any questions, concerns, or complaints regarding mybet 88's Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Email: support@mybet88-khelo.com (marked: "Privacy Enquiry")
• Live Chat: Available 24/7 on the mybet 88 platform

We are committed to responding to all privacy-related enquiries within 3 business days and resolve any formal complaints within 30 business days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or any other relevant authority.